Shop Policies

BY PURCHASING ANY ITEM YOU ARE AGREEING TO OUR TERMS AND POLICIES

Pin Quality

All pins, unless otherwise noted, are "Standard" quality pins. This means that the pins are free of major defects, but may have some slight imperfections including, but not limited to: tiny stray glitter specs, superficial tiny bubbles in enamel or epoxy coating, imperfections in the metal on the sides or back of the pin, or superficial scratches to metal surfaces. I do not sell collector's quality pins.

Seconds Grade: For budget collectors. Pins may contain multiple or major defects of the types noted above and/or: peeling enamel, missing enamel, superficial paint drops or spreading into other enamel, or other visible imperfections.

Product color may vary slightly due to photographic lighting sources or monitor settings.

Processing Time

All orders will ship within 7-12 business days from Austin, TX via the United States Postal Office. I make post office trips once every week-2 weeks. If you have a deadline where you need your order by a specific date please email me before placing your order so I can try to work around this with you*.

*Specific deadlines cannot be met around holidays without proper notice.

Refunds

Refunds will only be given if items were lost or damaged in transit and I'm contacted within 15 days of receiving your order. For damages, please provide photo evidence of the damage in question. If everything is as it should be then you have the option to either receive a refund or have the order replaced.

If you wish to have your order replaced, then I will need to receive the damaged items first in order to send the replacement items. Items must be received within 30 days from the original ship date. Shipping on the returned merchandise is at the shipper's expense. Once I've received the items, then I can mail out your replacement. 

Refunds will not be given on orders for the following scenarios:

1. Package tracking shows that the item was delivered. Please see the FAQ for next steps if this is the case.
2. The tracking number is no longer valid and has expired.
3. You are not happy with the quality of your product, or its size or color. Quality standards are clearly stated above.

Returns

You must contact me within 15 days from the ship date and, upon approval, items must be received within 30 days from the original ship date. If 15 days have gone by since shipping, unfortunately I can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for paying for return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received and inspected, I will send you an email to notify you of the approval or rejection of your refund.

The following are not eligible for returns or refunds: downloadable products, sale items, and seconds pins.

Insurance

All orders are shipped with insurance, which protects the seller and buyer in case a package is lost or damaged in transit. Shipsurance policy states that claims for Domestic packages must be filed after 20 days from the ship date but before 120 days. International package claims must be filed after 40 days from the ship date but before 120 days. Please contact me at hello@floatingforest.studio if your package meets the above criteria and you need to initiate a claim.

If your package does not have insurance or if you choose to opt out of insurance, then unfortunately I cannot refund or replace your missing package. Once the package has been handed off to the post then all ownership and responsibility for the parcel transfers to you. 

You waive all rights to any refunds or replacements without shipping insurance if your package gets lost or damaged in transit.

Fees

As a business, I am required by law to list my products as Merchandise on the customs forms. International buyers are responsible for all customs and import fees.